At Merit Star Tuition Center INC, we are committed to providing high-quality educational services and a positive learning experience. If you are not satisfied with your enrollment or course purchase, we are here to help.
1. Refund Eligibility
• Refund Window:
You may request a refund within 30 days from the date of purchase. After this period, refund requests may not be accepted.
• Service Condition:
To be eligible for a refund, the course or service must not have been fully accessed, completed, or substantially used.
• Proof of Purchase:
A valid order confirmation, receipt, or order number is required to process any refund request.
• Refund Request Process:
All refund requests must be submitted through our official support email. Unauthorized disputes or chargebacks without prior communication may delay processing.
2. Non-Refundable Items
The following are not eligible for refunds:
• Courses or services marked as “non-refundable” or “final sale” at the time of purchase
• Requests made after the refund eligibility period has expired
• Completed courses or fully accessed digital learning materials
• Services that have been partially or fully delivered
3. Refund Process
• Submit Request:
Contact our support team with your order number, course details, and reason for the refund request.
• Review Process:
Once received, our team will review your request and determine eligibility.
• Approval & Processing:
If approved, the refund will be processed back to your original payment method within 3–5 business days.
4. Refund Method & Timeline
• Refunds will be issued to the original payment method only.
• Depending on your bank or payment provider, it may take 3–10 business days for the refund to appear in your account.
• Processing times may vary depending on financial institutions.
5. Late or Missing Refunds
If you have not received your refund:
• Check your bank account or payment method again
• Contact your bank or payment provider, as processing delays may occur
• If the issue persists, contact us for assistance with transaction tracking
6. Service Issues / Technical Problems
If you experience issues such as:
• Course access problems
• Missing or incomplete content
• Technical difficulties on our platform
Please contact us within 7 days of encountering the issue so we can assist you promptly.
7. Contact Information
Merit Star Tuition Center INC
1880 Office Club Pointe, Suite 2325
Colorado Springs, CO 80920
United States