ORDERING
Do I need to create an account to enroll?
No, you can also enroll as a guest.
However, creating an account provides additional benefits:
• Faster checkout process
• Easy access to your course history and progress
• Updates on new courses, learning materials, and promotions
What if I forgot my password?
On the login page, click “Forgot Password?” and follow the instructions to reset your password.
What if I entered the wrong email address?
Please contact our support team as soon as possible.
We can help update your email address or personal information. However, we are unable to modify completed orders or transferred course access.
Are there any currency exchange rates?
All transactions are processed in USD (United States Dollars).
If your payment method uses a different currency, your bank may apply its own exchange rate at the time of processing.
What payment methods do you accept?
We accept major payment methods including:
• Visa
• Mastercard
• American Express
• PayPal
We do not accept cash, checks, bank transfers, or cash on delivery.
How secure is my online payment?
All payments are processed through secure SSL encryption technology.
Your payment information is encrypted and transmitted securely to our payment processor.
We do not store credit card information on our servers.
How do I change or cancel my order?
Once an order has been placed, it may be reviewed or processed immediately.
If you need to cancel or modify your order, please contact us as soon as possible.
Once course access has been issued or processing has started, cancellation may no longer be possible.
We reserve the right to approve or decline cancellation requests depending on processing status.
Can I change my email or account information?
Yes, you may request changes to your account information by contacting our support team.
However, course access and order details cannot be transferred to a different account after processing.
COURSE ACCESS & DELIVERY
When will I receive access to my course?
Course access is typically granted within 2–5 business days after purchase.
In some cases, access may be provided immediately depending on the program.
How will my course be delivered?
All courses are delivered digitally through:
• Online learning platform access
• Video lessons
• Downloadable learning materials
• Live or scheduled sessions (if applicable)
No physical items will be shipped.
How do I track my order or course access?
Once your order has been processed, you will receive an email with instructions to access your course.
If you do not receive access within 5 business days, please contact support.
PROMOTIONS
Can I use multiple discount codes?
Only one discount or promotional code can be used per order unless otherwise stated.
RETURNS & REFUNDS
How do I request a refund?
If you are not satisfied with your purchase, you may request a refund within 30 days of purchase.
Please contact us with your order number and reason for the request.
Our team will review your request and respond with further instructions if approved.
Will I be charged for return or cancellation requests?
There are no physical return shipping fees since all services are digital.
However, eligibility for refunds depends on course access status and usage.
What if I received a technical issue or missing content?
If you experience any issues such as:
• Missing course content
• Access problems
• Technical errors
Please contact us within 7 days so we can assist you promptly.
How long does the refund process take?
Refunds are typically processed within 3–5 business days after approval.
Bank processing times may take an additional 3–10 business days depending on your payment provider.
When will I receive my refund?
Refunds are issued to your original payment method only.
If you do not see the refund after the expected time, please contact your bank or payment provider first, as processing times vary.
If the issue persists, you may contact our support team for assistance.
CONTACT US
If you have any questions, please contact us:
Merit Star Tuition Center INC
1880 Office Club Pointe, Suite 2325
Colorado Springs, CO 80920
United States